Contain
Limit the damage and preserve evidence, files, database, and available backups.
Urgent help
Contain the issue, restore service, and address the root cause.
Stop further damage first
RecoverRestore a clean working state
PreventFix the cause so it stays fixed
What happens
Start with a focused assessment so we can identify the safest recovery path. We preserve available backups and clean copies, diagnose the failure without making assumptions, and keep urgent changes limited to what will stabilize the site.
Emergency process
Limit the damage and preserve evidence, files, database, and available backups.
Identify the failed update, conflict, compromise, hosting issue, or configuration error.
Restore service through the safest available recovery method.
Resolve the root cause, test critical workflows, and reduce the chance of recurrence.
Site down or behaving unexpectedly?